To return an item please contact the sales team with your order number and item part number. The sales team will then send you a return authorisation document which must be returned with the item. 

Allen does not take any responsibility for returned goods and will not issue a refund until the goods are returned and processed. 

Items must be returned at your own cost. 

We except returns on all Allen products ordered directly from us. We do not accept returns for Allen products ordered via one of our distributors. All goods returned to us must be in new condition and must not have been fitted or used in any way. 

Items being returned must be received by Allen within 14 days of approval from the Allen sales team otherwise a refund may not be issued. 

Phone – 01621 774689

Email – 

Please return to:  

FAO Returns 

Allen Brothers (Fittings) Ltd 

Hallmark Industrial Estate