Terms and Conditions

This document states the terms under which Allen Brothers (fittings) Ltd., registered in the UK, Company Number 00610872, offers to do business with its customers. Placing an order constitutes acceptance of these terms.

The company reserves the right to change prices and specifications at any time without notice.

Trade Terms
If you wish to apply for Trade Terms, email sales@allenbrothers.co.uk or use our Trade Account Enquiry Form

Payment Terms
Orders will be processed on settlement of funds. To apply for Trade Credit Account terms, apply by email to sales@allenbrothers.co.uk or use our Trade Account Enquiry Form Allen Brothers reserves the right to revoke a credit account at its sole discretion.

Invoice and Delivery Discrepancies
Any discrepancies found on the invoice or in the delivery received must be notified within 7 working days.


To return an item please contact the sales team with your order number and item part number. The sales team will then send you a return authorisation document which must be returned with the item. 

Allen does not take any responsibility for returned goods and will not issue a refund until the goods are returned and processed. 

Items must be returned at your own cost. 

We accept returns on all Allen products ordered directly from us. We do not accept returns for Allen products ordered via one of our distributors. All goods returned to us must be in new condition and must not have been fitted or used in any way. 

Items being returned must be received by Allen within 14 days of approval from the Allen sales team otherwise a refund may not be issued. 

Phone – 01621 774689

Email – Sales@allenbrothers.co.uk 

Please return to:  

FAO Returns 

Allen Brothers (Fittings) Ltd 

Hallmark Industrial Estate 



CM0 7EH 

Lifetime Guarantee
All Allen products are guaranteed against any defect in workmanship for the life of the product. In the unlikely event of a product failure, please contact us with details of how the product was used, the load it was under and any other relative circumstances relating to the failure. We will assess the details of the product failure and determine whether the failure was due to a manufacturing/ design defect, user error or overloading. In the case of manufacturing/ design defect a new product or refund will be issued.

No claim for consequential damage will be accepted.

We transfer possession of and responsibility for goods to the customer when goods leave our warehouse. For the purpose of only securing payment, we reserve and retain title in them until the customer has paid all outstanding amounts owed to us. So long as any amount due remains unpaid, the customer may only transfer title as our agent (whether the goods have been incorporated into a manufactured product or not) on condition that the customer accepts fiduciary obligation to account to us for the proceeds.

Conflict of Laws
Placing an order constitutes acceptance of these terms. These terms will be construed in accordance with the law of England and Wales. These terms override any terms purporting to be implied by the customer Purchase Order.

Carriage Shipping Terms
Prices quoted on the website are ex. works Allen Brothers UK Warehouse, Hallmark Industrial Estate, Southminster, Essex CMO 7EH. Quoted carriage fees will be charged with the order. Where possible, Allen Brothers will supply all products from stock. Products may be back-ordered from the website. Where products are back-ordered, every reasonable effort will be made to ensure timely delivery, however, a two-week lead time is customary.

Orders must be received before 3 PM or 1 PM on Friday to be included in next-day delivery if selected at checkout.

Import / Export Duties

Allen Brothers (fittings) Ltd is not liable to pay any import or export duties which may be charged to the customer if orders are shipped outside of the UK. It is the customer’s sole responsibility to check customs charges and import/ export duties.

For further information, or for dispute resolution, please contact: sales@allenbrothers.co.uk

Allen Brothers
Hallmark Industrial Estate
United Kingdom

Privacy and Data Protection Policy
Telephone: +44 1621 774689